Getting error every time I try indexing website...

[MarkR]

I'm trying to index a website and every time I do it, I'm getting an error. The error I'm getting says there are no files found to spider. I'm not sure why I'm getting this error. Can someone help me? I'm hoping this program works so I can incorporate a search function on my website.

[David]

It can be for many reasons.

e.g.
You don't have an internet connection.
You entered in an incorrect start point URL
Your firewall is blocking internet traffic
Your web site is down

We would really need to see the log to have a better guess.

See also these FAQ
Q. Why are some of my pages being skipped by the indexer?
Q. Why are links in my Javascript menus being skipped?
Q. I am indexing with spider mode but it is not finding all the pages on my web site

[MarkR]

It's got to be something on my host or something misconfigured in Zoom Search, because I've tried indexing on 3 different computers inside and outside of my firewall. I'm not sure what I'm doing wrong. Any help would be appreciated. Here is the log from a scan I just tried:

11:55:38 - Maximum file size: 2097152
11:55:38 - Will scan files with extensions
11:55:38 - .htm
11:55:38 - .html
11:55:38 - .txt
11:55:38 - .php
11:55:38 - .asp
11:55:38 - .cgi
11:55:38 - .aspx
11:55:38 - .pl
11:55:38 - .php3
11:55:38 - .pdf
11:55:38 - Spider from: http://www.glendaleheights.org/
11:55:38 - Web site URL: http://www.glendaleheights.org/
11:55:38 - Estimated RAM required during index process: 563940 KB
11:55:39 - Initiating HTTP session (thread #2) ...
11:55:39 - DL Thread #2, got URL (http://www.glendaleheights.org/) off queue
11:55:39 - [DOWNLOAD] Downloading file http://www.glendaleheights.org/
11:55:39 - Initiating HTTP session (thread #1) ...
11:55:39 - [DOWNLOAD] URL redirected to: http://glendaleheights.org/ [thread #2]
11:55:39 - [SKIPPED] Skipping http://glendaleheights.org/ (External site - does not match base URL)
11:55:39 - Check that the URL exists and satisfies the settings in the configuration window.
11:55:39 - [ERROR] No files found to spider from http://www.glendaleheights.org/
11:55:39 - Indexing failed
11:55:39 - Waiting for threads to finish ...
11:55:39 - Cleaning up memory used for index data... please wait.
11:55:39 - Finished cleaning up memory.
11:55:40 - Indexing aborted at Mon Aug 08 11:55:40 2016

[Ray]

Your site is redirecting from the "www." domain to the domain without the "www." prefix.

Note that technically this can be two different websites. So it is being rejected as not matching your Base URL of "http://www.glendaleheights.org/"

The easiest way to fix this is to change your start URL from "http://www.glendaleheights.org/" to "http://glendaleheights.org/". This will update your base URL accordingly. And hopefully the rest of your site uses consistent linking and there would be no further issue.

An alternative solution would be to change your base URL setting (by clicking on the "More" button and then selecting "Edit") and specifying two acceptable base URLs in the form of "http://www.glendaleheights.org/;http://glendaleheights.org/"