Search.PhP Crashes with 500 Error after Indexing PDFs

[fintech9]

Search.PhP Crashes with 500 Error after Indexing PDFs; works fine if I do not select PDFs.

[Ray]

A 500 Internal Server Error means you are not seeing the proper error message from the PHP script. You can configure PHP to return the actual error message which would give you more information.

Things to check would be:
1) If you have modified search.php in any way and broken or changed functionality. Try switching back to the unmodified script.
2) If you are uploading ALL the files listed at the end of indexing in the "Required Files" window. Otherwise you are mixing files from different indexing sessions and corrupting the index.
3) How are you uploading the files, using Zoom or a 3rd party FTP client? And if the latter, make sure you are using BINARY mode to upload.
4) Are you using the latest version and build of Zoom? Link here

If you still have trouble, ZIP up your index files (all the "Required Files") and email them to us and we can take a look.