Accented characters causing a 403 error

[Campbell]

I've added Zoom to the French section of a small web site, but have a problem.

Searching for a word spelt with an accent - région - for example, causes a 403 error. Searching for it spelt without the accent - region - works OK (though highlight.js then doesn't).

Enable accent/diacritic insensitivity is turned on.
The web pages and Zoom are using windows-1252 encoding.
I've tried ISO-8891-1 encoding too, but get the same error.
I've tried CGI and php, but get the same error.

I did come across a thread from 4 years ago (version 5) with the same basic problem (though it didn't case a 403 error) - French Site - Query Problems - but that didn't help, and the linked test files are no longer live.

I have, however, seen Zoom working live on a French site, so I know that it can work - or perhaps its a recently reintroduced error... or something to do with my server configuration...

If there's anyone from Wrensoft around, I could email a URL, but if anyone can think of anything else I can check, or has solved the problem, I'd love to hear from you.

[Ray]

First thing to check is the version and build you are using. Click "Help"->"About" and install the latest if you are using something older than the latest:
http://www.wrensoft.com/zoom/whatsnew.html

Second is, let us know if you have modified the script code in any way.

A HTTP 403 error is your web server returning "Forbidden". Which seems unlikely to be triggered by the search script. Especially when CGI and PHP works so differently.

Yes, you can e-mail us the URL if you want us to take a look.

[Campbell]

Thanks for the rapid reply - I've emailed info@ with the URL and files.

The version is 6, build 1025, and I've made no changes to the script.

Anything else you need please let me know...

Thanks

[Campbell]

Hi Ray

Just wondering whether my email was received OK?

[Ray]

We didn't get any e-mail about this as far as I can tell. How big are the files?

I'll contact you via PM and you can e-mail me directly.

[Campbell]

Problem solved - many thanks for your help Ray.

For the benefit of others, the problem was caused by a mod_rewrite directive in the .htacess file stripping out the % symbol in the URL string.