Can't upload files...getting blank search results page

[Len351]

I updated my website and went to re-index it wit Zoom 4.2 (Build 1013). It indexes fine but when I go to FTP the 10 files through Zoom it freezes on file 1 of 10 at 46 of 59,150 bytes. I have to hit cancel to get it back to a workable screen. It then says that FTP upload error. User canceled while uploading files. I waiting at least 5 minutes for it to do something before I hit cancel. If I try to upload the same files through WS FTP it uploads fine. But now my search page is blank. I emailed my hosting company some info that I found after searching the forums here yesterday. My hosting company came back saying they have no limitations. Below is the email I sent them:

************************************************** *******
I purchased Zoom Search Engine 4.2 a few years ago. Up until today it worked great on my site. It allows my visitors to do a search on my website after it indexes all my pages. I then have to upload Zoom's files and it works. I recently made some changes on my site and went through Zoom like normal. Now I don't get any results. I checked with wrensoft.com - the makers of Zoom - and their forum states that the hosting company can be blocking the files necessary for Zoom to run. The lengthy explanation can be found here - http://www.wrensoft.com/forum/showthread.php?t=12
It basically states - They can do this by setting the "RLimitMEM" & "RLimitCPU" directives in the Apache configuration for the server. Setting these values will cause Apache to kill any script after it uses more than a certain amount of RAM or CPU time.

These values are normally set in the Apache httpd.conf file. (but can also appear in the srm.conf, access.conf and virtual host files)

See,
http://www.apacheref.com/ref/http_core/RLimitMEM.html
http://www.apacheref.com/ref/http_core/RLimitCPU.html

The timeout setting is also worth looking at.
http://www.apacheref.com/ref/http_core/Timeout.html

The solution is to get you hosting company to set reasonable limits for these values. Of course they might not like this becuase it means you are going to be using more of their CPU time and RAM.

The larger your index files in Zoom, the higher these limits will need to be. Example limits for a medium sized site might be,
RLimitMEM 32097152 32097152 #32 Meg of RAM
RLimitCPU 20 60 #60 seconds of CPU time

Can someone please look into this and let me know if this is the reason it's not working?

************************************************** *******

Is there possibly something I'm missing? Should I uninstall and re-install Zoom 4.2?

[David]

For the FTP problem, you might need to us PASV mode (Passive mode). This was an option in V5 and V6. I can't remember if it was in V4.

If you use an external FTP program, make sure you upload the files in BINARY mode, not ASCII.

For the blank search page, can you tell us the URL of the search function, so that we can see it.

[Len351]

I feel like a total idiot. Clicked the PASV box and tried uploading again. It went through fine and works. I never needed that before though. Is this something on the web hosting side that possibly changed?

[Ray]

It may have been a change on your web host's side, or it may have been a change in the firewall settings on your side.