indexing hangs

[cstobbe]

We are running v5 as a scheduled task that runs once per day. Occasionally, the indexing will hang. We can tell because long after the indexing should have completed, there are .tmp files in the target folder and there are two instances of ZoomIndexer.exe in task manager.

What can we do to investigate?

[Ray]

You should turn on index logging to file on the "Index Log" tab of the Configuration window. Make sure to save this change to the ZCFG file which you have scheduled the task with.

See chapter 2.2.17 and 2.14 in the Users Guide for more information.

[David]

You should also ensure you are using the latest version of the software. There have been a couple of bugs fixed between V5.0.1000 and V5.1.1010 that might cause a freeze or crash.