Problems moving Zoom Indexer 7 to new PC

[robgourlay]

Hi,

I am in the process of migration my web development software from an old Windows XP machine (yes, I know I'm late doing it) but I find that on the Windows 7 machine now the indexer is unable to download any of my starting URLs. I get the following error message

"Could not download file: http://mysite/index.html (Invalid URL or domain name)"

I get the same problem for all of my starting pages.

I am using the same configuration file from my old computer.

Does anyone have any ideas as to what the problem might be please?

[Richard]

Start by checking your computer's firewall settings to make sure that Zoom can access the internet.

[robgourlay]

Thank you for the advice. I have raised the issue with our IT department and they have tried to make this work using proxy server settings but without much luck at present.

My PC is Windows 7 64bit, which I understood could run Zoom indexer 7 Professional. I have tried running the application in Windows XP but this hasn't made any difference. Is a 64 bit o/s a problem?

[Richard]

Is a 64 bit o/s a problem?

No. We have supported 64-bit OS's for quite a while and there is even a 64-bit Zoom for the Enterprise Edition users. Can you send in the index log and provide your configuration file (.zcfg)? We can take a look and see if we can reproduce the problem on our end. You can find our email address on our contact us page.

I have tried running the application in Windows XP but this hasn't made any difference.

The last supported release for Windows XP is V7.0 Build 1024. V7.1 does work in XP.