Support emails

[jstout]

Hello, how long does it take these guys to answer a support email?
I have sent 3 emails now and have not gotten a reply. I has been over a week.

Are there any tricks to get them to answer?

[David]

Generally all E-mails are answered on the same day.

We don't have any E-mails in the queue to be answered at the moment. (Sun, 17th June, 8:20pm).

So either we didn't get your E-Mail, or we answered them, and the reply is sitting in your spam folder.

[jstout]

I have just forwarded the original messages to both your email address...
Nothing in my spam folder.
No reply

Thanks

[David]

As noted in your duplicate post, I believe you have our domain name wrong.

It isn't @wernsoft.com it is @wrensoft.com

I'll close this post, you can follow up if required in the duplicate.