Results not displaying - PHP version

[Anonymous]

I just installed the PHP version of Zoom.

My problem is that when you enter a search term, the script executes, but no results are shown under "Search Results". I've re-indexed twice, and tried searches using words that are definitely found on the site, but no term will produce any search results.

Because I'm on an earthlink server, I did have to change extensions to "php4". Could this have affected the results display?

Any help is much appreciated.

[David]

There many reasons why this can be happening. Most of them boil down to being a configuration error.

It might be that your pages are being skipped during indexing.


It might be that your pages are never found during indexing.

It might be that the script is failing to execute on yur server becuase your hosting company hasn't setup PHP correctly on the server, and many other reasons.

Can you post the URL to your search function and let us know what words you are searching for.

Can you also let us know what version of Zoom you are using and if you see any error messages when you do a search.

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David

[Anonymous]

re: display no showing in earthlink

I have the same problem as the previous member who posted. No results display when I execute a search. Host is Earthlink. I changed php file extensions to php4. I called Earthlink's tech support who said they only support php4 and no other version. He had no other clue as to why there are no search results, besides his pat answer "the script is not compatible with earthlink's server". Here's the url:

http://www.richardsfamilyhealth.com/...ch/search.php4

It's a health-related site, so you can try entering a word like "indigestion".

I have a test site on another host, and the same script runs perfectly.

If this problem is unique to earthlink, can the script be adapted to work with their server? My last resort is switching over to a new host altogether. Thanks for your help.

[David]

I checked your site and the script seems to be running.

For example I did search for 'research' and got 27 results.
http://www.richardsfamilyhealth.com/...query=research

I then did a search for 'indigestion' and got 6 results.
http://www.richardsfamilyhealth.com/...ry=indigestion

So the explanation from your host, "the script is not compatible with earthlink's server", is obviously rubbish.

But to be honest I don't see any problem. Everything seems to be fine. (except Earthlink's server is a tad slow; it is probably overloaded). Can you explain in more detail why you think it isn't working.

----
David

[Anonymous]

Ah, I was fiddling around with it as you were testing the search.

It displays if I upload the search.php page generated by zoom 4.0.

But if I use zoom 4.2 (which I just purchased), it doesn't display. And if you look at the html source code of the incomplete search results page, you'll see that the html code seems to be truncated.

I have since re-uploaded the search.php page generated by zoom 4.2. so you can see the problem.

http://www.richardsfamilyhealth.com


I don't have any other versions to try out. But there's something in v.4.2 that earthlink doesn't like. I'm baffled.

Thanks for your attention on this.

[Anonymous]

Update: I found a copy of version 4.1, and I re-indexed my site using that. The display seems to work for that version. Still doesn't explain the display problem for v4.2. I can use v.4.1 for now, but I won't be able to take advantage of the upgrades that v.4.2 offers, like sorting results by date. I purchased the Pro version too! I hope a fix can be found for the problem.

[David]

I had a look at your web site (again) and everything seems to be working fine. We can also index your site with V4.2 and don't see any problem.

We can't investigate the problem if the problem doesn't exist.

Can you,

1) Install V4.2 to a different location on your hard drive (so that you have both V4.1 and V4.2 installed)

2) Make a new temporary directory on your server. Something like /search42/

3) Index your site with V4.2 and upload the files to the /search42/ directory. Then it will then not interfere with the search function you already have working.

4) Post the URL and the search words that provoke the error here.

-------
David

[Anonymous]

I've set up a separate search folder for testing v4.2. I called it /searchtest42/

http://www.richardsfamilyhealth.com/...42/search.php4

I searched for the word "fatigue", and no results displayed. When I viewed my HTML source code for that results page, it looked truncated. I also tried "health". Same thing happened.

I really appreciate your help on this.

[David]

It looks like it might be the old Apache configuration problem for the RLimitCPU and RLimitMEM settings.

See these previous discussions.
http://www.wrensoft.com/forum/viewtopic.php?t=189
http://www.wrensoft.com/forum/viewtopic.php?t=12
http://www.wrensoft.com/forum/viewtopic.php?t=225

See here for information on RLimitCPU and RLimitMEM
http://httpd.apache.org/docs/mod/core.html#rlimitcpu
http://httpd.apache.org/docs/mod/core.html#rlimitmem

This probably means you are going to have to deal with Earthlink's appalling tech support people again (and probably get another mis-informed answer).

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David