installed plugins but all file formats are greyed out.

[timc]

HI

I have been using Zoom 5 for a few months but we needed it on another machine so I downloaded it again using the same ftp url. It installed ok and I have installed the plugins but the file formats are all greyed out and can't be accessed. Could you advise please?

[David]

Did you re-enter your license key under the help menu?