Intermittent CGI error

[Flipflop]

Hello

I've noticed we are getting an intermittent popup on the server itself (RDP) from searches, I'm not sure if there is an error front end, sorry if that's not much help. The event log entry is;

Event Type: Information
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Date: 4/27/2007
Time: 12:28:48 PM
User: N/A
Computer:
Description:
Reporting queued error: faulting application search.cgi, version 0.0.0.0, faulting module search.cgi, version 0.0.0.0, fault address 0x00015b71.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 73 65 61 ure sea
0018: 72 63 68 2e 63 67 69 20 rch.cgi
0020: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0028: 69 6e 20 73 65 61 72 63 in searc
0030: 68 2e 63 67 69 20 30 2e h.cgi 0.
0038: 30 2e 30 2e 30 20 61 74 0.0.0 at
0040: 20 6f 66 66 73 65 74 20 offset
0048: 30 30 30 31 35 62 37 31 00015b71

WIN 2K3 IIS 6

Any ideas what might be causing it?

TIA

[David]

You should first of all check that you have the latest version of the CGI script installed.

Then you should re-generate your set of index files. Corrupted index files can often cause crashes. If you are using a 3rd party FTP product to transfer files, make sure you select Binary mode and not ASCII, to prevent corruption.

Then if you still see the problem, turn on search word logging. Then try and match up the crash to a particaular search word.

Then zip up all your search files and E-mail them to us, along with details of how you can make it crash (i.e. the search word).

[Flipflop]

Thanks for the super fast response.

I used the built in FTP tool last time to upload so that rules that one out.

I've just updated Zoom to the latest version and I will re-index the site overnight and see if that fixes it.

I've never been able to get logging to work.

Thanks again.