Zoom Fails to Start CPU 100% - System Mechanic 7 Iolo DMV service problem

[David]

This is the support forum for the Zoom Search software. It isn't really intended to provide the customer support that System Mechanic isn't providing.

But for what is worth.
- There is nothing essentials about the "Broadband essentials" package you have been recomended.
- There is no need for 3rd party defrag software with Windows.
- I would backup my data and reformat my PC and do a clean O/S install to return it to a new state. This will be quicker and cheaper than hoping a tool will fix it.
- Once back to a clean state. Install the minimum amount of software. (why did you install System Mechanic in the first place?)

[surfsideknq]

help

I am not as computer savvy as I would like to be, I used SM for a few months as a part of a "broadband essentials" package which also included Macafee antivirus, which was offered to me when I started with Comcast Cable and Internet. It would defrag harddrive even when it reported only 13% fragmented on almost every windows startup. I would run it, it would "fix" problems, ask for a restart and after restart I would run it again and it would find more problems and ask for another restart. Windows restarts became slower than ever and my computer would reach a limping state just after watching one movie on Netflix Instant. I posted a seething post about them (SM) on a forum post when the google search is "Iolo system mechanic complaints". I have uninstalled the SM software (not the macafee software.... yet) and my computer is now acting like it did when it needed a repair and I dont have the repair tool anymore. I saw where people had said that after removal it still eaves something on the computer (I guess which is causing my current miserable performance) but I did not see it anywhere in add/remove in the control panel. Can anyone help advise if there is a better product or just how to bring my computer BACK to its OLD SLOW RUNNING self BEFORE the mechanic was installed? I have toshiba satellite running windows xp that my boss gave me for company use and am scared it going to stop working all together on my next restart.

Thank you ALL for this forum post. It took me forever to find it amidst a lot of SM praise company propaganda sites.

[harleyflanders]

Iolo System Mechanic -- YUCK!

I have had several programs fail since
installing System Mechanic, most important,
Bit Torrent.

I try to upload their update; after uploading 5-10%
and a few hours, the upload closes itself down.

Technical support, yuck again. They invited me 5 days ago
to send a system snapshot, which I did. Never acknowledged,
even with 2 reminders from me.

HF

[rangergord]

Any improvements?

I have System Mechanic version 7.5.7 and have not noticed any problems.
First, is there a way to detect if SM is still up to its tricks?
Second, does anyone know if Iolo has corrected these problems in 7.5.7?

[MaraBlue]

I'm a fanatic System Mechanic user from the moment that they brought out rel. 4. Switching from rel. 6 to rel. 7 give me a lot of mess and troubles.
A refund seems to be impossible for clients outside the USA (too much administrative troubles) and emails to their administration and sales department are only answered with an automatic reply (complaint of a lot of users).
Strange, the more that my problem with PRTG Traffic Grapher, only occurs with every 'even' update and NOT with an 'odd' update. So 7.1.3 and 7.1.5 gave no problem, 7.1.4 and 7.1.6 : problems.

Same issues here!

And it's not just users outside the USA who have problems with refunds of the Iolo products...

[MaraBlue]

As it seems Iolo are not contactable (we didn't have any luck either), forget trying to get a refund from Iolo, just call your credit card company and do a charge back. Tell them the product you ordered is not working and all attempts to contact the company have failed.

I can't thank you ENOUGH for posting this, and for taking time to attempt follow-ups.

System Mechanic 7 has "broken" several software apps I use, and even stopped my ability to update Windows (even manually).

I had originally tried to contact them because SMSystemAnalyzer.exe was crashing once a day since I installed SM 7. I got caught in the email version of "voice mail hell", with no solution offered.

After I'd submitted a detailed support ticket (and found their online system doesn't work with Firefox), I received a reply stating "after careful review of your issue, we feel you can find the answer in our knowledge base."

I'd already gone through the KB and found NOTHING. I had taken the time to submit a very detailed support request (I own a hosting company and handle the majority of the support tickets, so I know what details to include!), and they didn't even bother to read it.

What bothers me the most....for years and years I used v4 and 5 and they ran beautifully. I didn't think twice about installing and PAYING FOR version 7.

Never again....

[David]

As it seems Iolo are not contactable (we didn't have any luck either), forget trying to get a refund from Iolo, just call your credit card company and do a charge back. Tell them the product you ordered is not working and all attempts to contact the company have failed.

[Opa_Theo]

I'm a fanatic System Mechanic user from the moment that they brought out rel. 4. Switching from rel. 6 to rel. 7 give me a lot of mess and troubles.
A refund seems to be impossible for clients outside the USA (too much administrative troubles) and emails to their administration and sales department are only answered with an automatic reply (complaint of a lot of users).
Strange, the more that my problem with PRTG Traffic Grapher, only occurs with every 'even' update and NOT with an 'odd' update. So 7.1.3 and 7.1.5 gave no problem, 7.1.4 and 7.1.6 : problems.

[Jjiinx]

It appears System Mechanics 7 has additional issues in addition to those previously reported.
After a recent installation of mechanics 7 professional as an upgrade from Mechanics 6, the program installed and ran ok for a few days.
Now the program refuses to boot even after an uninstall and a reinstall.
Also the iolo anitvirus that installed with mechanics 7 appears to have quit functioning..
Any ideas?

I also had this problem, I did two things today to try and resolve it and one of them worked

a) disable the iolo DMV Service
b) after a clean installation (make sure that its running fine) archive the iolo folder in your Program Files and keep it in a safe place. When SM stops running, just extract the files and replace everything

[David]

I feel for you, but System Mechanics 7 is not our product. If it doesn't work (and clearly it doesn't seem to) please contact Iolo, or just get a refund, or do a credit card charge back if they don't answer E-mails.

Unfortunately many of these companies will only take action when it starts to hurt their bottom line.

It has been about 3 weeks now and Iolo never answered our support request.

[Mike123]

System Mechanics 7

It appears System Mechanics 7 has additional issues in addition to those previously reported.
After a recent installation of mechanics 7 professional as an upgrade from Mechanics 6, the program installed and ran ok for a few days.
Now the program refuses to boot even after an uninstall and a reinstall.
Also the iolo anitvirus that installed with mechanics 7 appears to have quit functioning..
Any ideas?

[Les]

Hi,

Version 7.1.4 is the current version I have.

Les

[David]

Do you have the exact version number for the new version?

[Les]

Working Again

Iolo seem to have fixed this problem.

There have been quite a few System Mechanic updates over the last few days and today my Zoomindexer is working again.

[pbacon]

I get exactly the same problems with a program called Auction Sentry. I have uninstalled System Mechanic 7 thanks to your instructions. Hopefully iolo may get round to acknowledging their problem sometime soon.
Peter