Here is a question and answer that might help some other people.
Q. The FTP function in Zoom hangs up after opening the connection. The message states that the software is queuing the files for upload…and hangs up, at about 50 bytes of data.
A. The problem is most likely the PASV setting. This setting controls who acts as the server and who acts the client in the FTP connection. PASV (passive) mode was designed for clients behind firewalls and will be required for some hosts. By default Zoom attempts a FTP connection in Active mode (Zoom acts as the server).
You can force passive mode, by checking the PASV box on the FTP tab in the Zoom configuration window. Toggling this setting and attempting the upload again (from the tools menu in Zoom) can often solve the problem.
Q. The FTP function in Zoom hangs up after opening the connection. The message states that the software is queuing the files for upload…and hangs up, at about 50 bytes of data.
A. The problem is most likely the PASV setting. This setting controls who acts as the server and who acts the client in the FTP connection. PASV (passive) mode was designed for clients behind firewalls and will be required for some hosts. By default Zoom attempts a FTP connection in Active mode (Zoom acts as the server).
You can force passive mode, by checking the PASV box on the FTP tab in the Zoom configuration window. Toggling this setting and attempting the upload again (from the tools menu in Zoom) can often solve the problem.
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